Professional Journey

15 years in video — from broadcast hardware in Melbourne to streaming platforms serving millions in New York.

New York, NY | 2017–2025 (via Livestream acquisition)

Senior Program Manager, Product Operations (2023–2025) Built the operating system for product teams.

Org-Scale Coordination: Aligned execution across 40+ product managers and 25–30 engineering teams, spanning multiple product lines and shared platform services.
Lifecycle Framework: Designed the product lifecycle system — PRDs, estimation models, launch gates — that cut forecast-to-actual delivery variance below 10%.
Compliance Programs: Delivered EU child-safety and CVAA accessibility compliance under fixed regulatory deadlines.

Program Manager, Product Operations (2021–2023) Established product operations from scratch.

From Zero: Built the delivery frameworks, launch gates, and intake systems for 20+ engineering teams serving 200M+ users.
Design System A11y: Embedded accessibility standards into the design system so new components met WCAG before adoption.

Senior Product Owner, Video Player & Live Streaming (2017–2021) Owned the core video player and streaming infrastructure.

Delivery Economics: Partnered with engineering on a multi-tiered caching architecture that cut annual origin retrieval costs by $2M+ while improving global playback performance.
Low-Latency at Scale: Shipped LL-HLS and WebRTC across DASH/HLS for millions of users on desktop, mobile, and OTT.
Accessibility Built In: Defined accessibility requirements and acceptance criteria for live video products, validated against WCAG across devices.

New York, NY | 2015–2017

Release Management Program Manager

Built QA and release cadence processes from the ground up — structured, repeatable workflows that improved delivery predictability and reduced release-day risk.
Led integration of hardware-based live production workflows into Vimeo’s cloud platform following acquisition, delivering with zero downtime.
Drove interactive live features and Livestream’s first public-facing API for custom integrations.

Melbourne, Australia | 2012–2015

Technical Product Specialist

Technical product specialist for professional broadcast and video production hardware, working with broadcasters, streaming operators, and post-production studios across Australia and the US.
Conducted competitive analysis on emerging video formats to inform product strategy; built testing frameworks for production workflows.
Translated complex hardware capabilities into clear workflows, documentation, and training for non-technical stakeholders.

RMIT University — Bachelor of Arts, TV Production | Melbourne, Australia

Engineering empathy is a superpower. Understanding how it works helps you ask for the right what.
Process should be invisible. The best workflows guide teams without them noticing.
Clarity > Consensus. It’s better to be clear about a hard decision than vague to keep everyone happy.